Committee & Honorary Advisors
Dr Nanthakkumar Appathurai
Dr Nanthakkumar Appathurai is a dynamic, results-driven leader with more than a decade of experience in IT service management, professional training, and strategic consultancy. As Managing Director of CT Global Consultants, he has delivered impact across multiple industries and geographies, helping organisations strengthen their capabilities in digital transformation, AI governance, Agile and DevOps, Lean Six Sigma, and project management. His board-level involvement in healthcare and technology complements a leadership approach that combines operational excellence with strategic vision. An accredited trainer, PeopleCert Ambassador, and holder of more than 30 professional credentials, he is committed to empowering individuals, organisations, and communities through education, leadership, and innovation.
Adibuzzaman
Adibuzzaman is a strategic operations and IT service management leader with nearly two decades of experience in governance, service management, and digital transformation. He has worked with business and technology teams to translate strategic goals into practical solutions, with experience in Malaysia’s financial services sector at organisations including Manulife, AIA, Affin Bank, and Maybank, where he served as ITSM Transformation Lead. He currently leads Enterprise Service Management for a Bumiputera conglomerate in Kuala Lumpur. His expertise includes governance, risk management, business process improvement, ISO-aligned practices, enterprise software implementation, custom application development, vendor management, and team leadership. By connecting technical teams with business leaders, he makes complex technology easier to understand and helps organisations shift from reactive problem-solving to proactive planning, clear performance measurement, continual improvement, and stronger business outcomes.
Surindren Manickam
Surindren Manickam is a technology business leader, trainer, and consultant with more than 20 years of experience in digital transformation, customer experience, and enterprise technology solutions. As Director of Sales at VLAN Asia and Founder of Edge Tech Consulting, he helps organisations accelerate growth through AI, cloud technologies, CRM, and customer engagement strategies. His expertise spans Zendesk, Microsoft technologies, HubSpot, AI adoption, leadership development, and business transformation. An HRD Corp-certified trainer and public speaker, he delivers practical programmes that connect business objectives with innovation, enabling organisations to improve customer experience, operational efficiency, and workforce capabilities.
Shaathesh A/L Muniandy Portorajo
Shaathesh Muniandy is a digital industry consultant, digital product and transformation professional, and corporate trainer with more than 13 years of experience across information technology, digital services, product management, project delivery, service management, data analytics, and organisational transformation. His career includes work with PETRONAS Digital, Allianz Malaysia, Würth, SWIFT, AIG Global Services, Computacenter, Datacom Systems, and Microsoft-related initiatives across Asia-Pacific, Europe, the Middle East, and the Americas. He has served as a Digital Product Manager, Platform Owner, Project Manager, Product Owner, Scrum Master, and IT Consultant, delivering customer platforms, data products, software, Industry 4.0 solutions, workflow automation, infrastructure modernisation, and service improvements. His expertise also covers generative AI, responsible AI adoption, governance, compliance, privacy, and risk. His certifications include PMP, ITIL Managing Professional, ITIL 4 and ITIL 5 Foundation, PRINCE2, PRINCE2 Agile, Scrum, SIAM, ISO/IEC 27001, privacy and data protection, digital service management, Lean Six Sigma, and multiple EXIN artificial intelligence credentials. He is recognised for connecting people, processes, data, and technology, translating complex ideas into practical plans, and designing corporate learning programmes that strengthen organisational capability.
Vinay Kumar Deepala
Vinay Kumar Deepala is the Founder and Principal Technical Architect of WebsTag Solutions, where he translates complex web technologies into scalable, high-impact digital solutions. As an experienced web developer and live-streaming specialist, he builds robust, high-performance digital products that seamlessly bridge creative design with technical precision.
Under his leadership, WebsTag Solutions operates across India, Malaysia, and Canada, delivering hundreds of projects for corporate and freelance clients throughout India, Malaysia, Singapore, the United Kingdom, and the United States. His technical core spans dynamic corporate portals, e-commerce architectures, custom web applications, performance engineering, mobile-responsive systems, and advanced SEO.
Driven by the company’s guiding ethos—“We’ll tag you to the world”—Vinay focuses on aligning digital infrastructure with broader business objectives, offering the strategic partnership and ongoing technical support essential for sustainable growth.
Manotradevi A/P Mallnaidu
Manotradevi A/P Mallnaidu is an experienced IT service management professional with a strong background in continual service improvement, service operations, governance, and process optimisation. As a CSI Lead, she has led initiatives that improve customer experience, operational efficiency, and service quality through governance frameworks, cross-functional programmes, data-driven decision-making, and ITIL-aligned practices. She believes sustainable improvement depends not only on effective processes, but also on empowering people, encouraging innovation, and delivering measurable outcomes.
As Treasurer of itSMF Malaysia, she applies the same commitment to integrity, accountability, and transparency to responsible financial stewardship, supporting the association’s sustainability and initiatives that create value for members and the wider ITSM community.
Mohd Jefri Bin Mohd Rafiq Ramoo
Mohd Jefri Bin Mohd Rafiq Ramoo is an information technology professional with more than 17 years of experience delivering enterprise solutions, managing critical infrastructure, and leading technology operations that support business growth and operational excellence. His expertise spans IT infrastructure, service delivery, cybersecurity, cloud technologies, networking, data centre operations, governance, risk, compliance, and business continuity. He has led cross-functional teams and large-scale infrastructure initiatives, translating business needs into secure, scalable solutions while improving operations through standardisation, automation, performance monitoring, and proactive incident management. His professional credentials include ITIL Intermediate, ITIL Foundation, PRINCE2 Foundation, and Certified Associate in Project Management. Recognised for his leadership, problem-solving, and commitment to continual improvement, he mentors technical teams and promotes collaboration, accountability, customer-focused service, and professional development. He continues to expand his expertise in cloud computing, automation, artificial intelligence, and cybersecurity to help organisations adopt innovation while maintaining resilient, reliable, and high-performing technology environments.
Yong Yoke Foong (Jean)
Yong Yoke Foong, known as Jean, is Co-owner and Education Director of MindMagine Asia, where she leads professional learning, coaching, and certification programmes for individuals and organisations. With more than 20 years of experience in IT service management, project management, and digital transformation, she has helped professionals across industries build capabilities and deliver meaningful results. Her expertise spans Agile and Lean transformation, DevOps, IT governance, sourcing, and organisational change. Jean designs accredited, practical, and engaging programmes that connect knowledge with real-world application, and she actively contributes to professional communities through collaboration and shared learning. Passionate about preparing people for the future of work, she is committed to fostering growth and transformation through knowledge so that professionals and organisations can thrive in evolving digital environments.
Manju Thavamoney
Manju Thavamoney is an accomplished professional with more than 40 years of experience across hospitality, telecommunications, banking and finance, and information technology. Her career spans operational and executive leadership roles in which she has delivered business results while championing teamwork, mentorship, employee engagement, sustainability, and organisational development. A founding member of the Contact Centre Association of Malaysia, she has served as Vice President, Honorary Secretary, and Executive Director, leading the secretariat from April 2021 to January 2025 and supporting membership engagement, industry conferences, training, and the National Industry Excellence Awards. Her qualifications include the NEBS Management Certificate from the City & Guilds of London, ITIL Foundation, ITIL Practitioner, and PRINCE2 Foundation. A respected leader and mentor who values collaboration, integrity, and lifelong learning, Manju also enjoys travelling, yoga, reading novels and biographies, and is pursuing a diploma in Clinical Hypnotherapy.
Jaden Julian
Jaden Julian is an ICT graduate of Asia Pacific University of Technology & Innovation, where he specialised in Data Informatics and developed a strong foundation in data analysis, information systems, and digital technologies. As Student Liaison for itSMF Malaysia, he works to strengthen connections among students, academic institutions, and the wider technology community by encouraging participation, knowledge sharing, effective communication, and access to professional development opportunities. He is also passionate about education and mentoring, with experience teaching IGCSE Mathematics, Physics, Chemistry, and Business Studies and a talent for making complex concepts practical and accessible. Beyond academia and technology, Jaden is interested in automotive engineering and motorsports, particularly classic Japanese vehicles and autocross competition. Across these interests, he combines analytical thinking with hands-on problem-solving while continuing to develop his technical expertise and leadership skills.
Hari Sunthar Maniam
Hari Sunthar Maniam serves as Industry Partners and Corporate Liaison for the itSMF Malaysian Chapter and brings more than 20 years of experience in project management, IT infrastructure, cybersecurity, IT governance, risk management, and enterprise technology transformation. He has led complex, enterprise-scale initiatives spanning infrastructure modernisation, networks and data centres, cloud technologies, enterprise systems, regulatory compliance, audit readiness, business continuity, quality assurance, and continual improvement. His experience includes managing multidisciplinary teams, diverse stakeholders, vendors, and contracts across the full project lifecycle, from strategy and requirements through implementation, testing, deployment, and operational handover. In his itSMF role, Hari focuses on connecting business and technology leaders, building partnerships with corporate organisations and technology providers, promoting knowledge sharing, and advancing IT service management excellence in Malaysia. He holds an MBA specialising in Project Management and professional credentials including PMP, PMI-RMP, EXIN Privacy and Data Protection Professional, and Train-the-Trainer qualifications. His interests include mentoring, professional development, continual improvement, and building high-performing teams.