Date: 28^th Nov 2008

Time: 3:00 pm - 5:00 pm

Venue: Extol MSC Sdn Bhd. Unit G1, Ground Floor, Wisma UOA Pantai II, 11, Jalan Pantai Jaya (Opposite Menara TM)

Entrance fees: RM30/participant with light refreshments (Rebate will be given back to ITSMF member). RSVP by 20^th of Nov to s.d.shazly@quintgroup.com.

Please include the following information: a)Subject Title: ITSMF Awareness Session 2 , b) Your name, c) Company name, d) # of attendees, e) Email and f) Handphone number.

Synopsis:

Many of us are aware about the upcoming trend of implementing IT Service Management within the companies to improve competitive advantage. They are many multinational and local companies who have embarked in the IT Service Management journey in Malaysia. Would you be interested to learn from these companies?

By Vivian Yeo, ZDNet Asia

SINGAPORE--Organizations in Asia are mostly satisfied with their IT service management (ITSM) initiatives, with many increasingly tapping on ITSM to better meet business requirements, according to findings of a new survey.

Date: 6^th Oct 2008

Time: 6:30 pm - 8:30 pm

Venue: Level 50, South Wing , Menara TM, Jln Pantai Bahru, 50672, K.L.

Entrance fees: RM30/participant with light refreshments (Rebate will be given back to ITSMF member). RSVP by 2^nd of Oct to s.d.shazly@quintgroup.com.

Please include the following information: a)Subject Title: ITSMF Awareness Session 2 , b) Your name, c) Company name, d) # of attendees, e) Email and f) Handphone number.

Synopsis:

Welcome to the itSMF Malaysia Chapter, Inaugural Annual Conference! Spearheading IT Service Management with ITIL

Date: 20^th October, 2008 . (Mon)

Venue: Grand Millennium Hotel.

We work in a challenging world of rapid changes, and constant demand for profitability and minimizing cost. Real solutions are needed to meet these challenges and ensure continuous business growth.

The itSMF Malaysia Chapter, Inaugural Annual Conference is about innovation in the real world to address business challenges. Come, listen to experienced industry experts in keynote addresses, participate in stimulating discussions in the session, visit the exhibition, and get hands-on experience in technical campgrounds. Take the opportunity to network with your peers and discover ideas to maximize the value of your IT investments.

Event Highlights

The ITSMF Malaysian Chapter is carrying out a survey to determine the level of IT Service Management practices in Malaysia. The findings of this survey will be presented during the 1st Malaysia ITSMF Forum in October. Your response to this survey will be greatly appreciated.

Date: 29, July 2008

Time: 7:20 pm - 9:00 pm

Venue: Level 50, South Wing , Menara TM, Jln Pantai Bahru, 50672, K.L.

Synopsis:

In the current business world, ICT plays a significant role in accelerating business growth. Some major companies even build their business models around ICT. The role of ICT has expanded beyond the management of ICT services. It plays a pivotal role to align ICT and supplier capabilities to deliver business values that contribute to market growth and customers’ satisfaction.

The Information Technology Service Management Forum Malaysia is a non-profit organization affiliated to the itSMF International. It is established as a forum for Information Technology (IT) service/product providers, IT service/product users, and related parties to explore all means available to maximize IT business value. Although itSMF Malaysia takes strategic direction from itSMF International, it will operate within the Malaysian IT industry and its objectives must be relevant to that context.

Vision

The vision of itSMF Malaysia / itSMF MY is “to be the premier representative body for IT service
management in Malaysia”.

Mission Statement